You can return a product for up to 30 days from the fulfillment/shipping date. Shop Nessa only offers store credit for returns. After 30 days from the fulfillment/shipping date, a return cannot be processed. To be eligible for a return, the item must be unworn and unwashed(free of any stains, odors, makeup, deodorant, hair, or wear)and in original packaging.
Before you Process a Return:
Damaged Items: Damaged items must be reported/emailed within 3 days of receipt with photos attached to firstname.lastname@example.org. If not reported within 3 days, we will not issue replacements. Shop Nessa is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact email@example.com within 3 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned or exchanged for store credit or a refund.
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges.
By processing a return and sending your items back, you will receive store credit to make a future purchase.
Refunds for Returns:
Please note the original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Please allow up to 10 days for your return to process. If you are approved, you will receive an email with your digital store credit for the net amount of the item(s) returned.
Reserved Rights Regarding Returns:
Shop Nessa reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, Shop Nessa reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
To Process a Return
By processing a return you acknowledge and have read our entire Return Policy and understand the terms.
Use your order number and email to start a return below. Please email firstname.lastname@example.org with any questions.